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WEBSITE PRIVACY POLICY
RIZEAPP UK LTD

RIZEAPP UK LIMITED (referred to as “RizeApp”, “we”, “us”, “The Company”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

It is important that you read this privacy policy together with any other policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

RizeApp is the controller and responsible for your personal data.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at dpo@rizeapp.com.

We keep our privacy policy under regular review and this version was last updated in November 2022.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity and Contact data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, delivery address, email address and telephone numbers, if you subscribe to any newsletters or promotional material.

  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We use different methods to collect data from and about you including through direct interactions, automated technologies or interactions and third parties or publicly available sources.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You can ask us or third parties to stop sending you marketing messages at any time by checking or unchecking relevant boxes to adjust your marketing preferences.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

In the event we need to share your personal data with other parties we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We take all the appropriate measures to make sure that you are fully informed about your rights in regards with all Personal Data we collect, process, use and store.

In the event you wish to exercise any of the rights described below or if you have any queries about how we collect, use, process or store your Personal Data that are not answered in this Privacy Policy, or if you wish to complain to our Data Protection Officer, please contact us at dpo@rizeapp.com.

Please note that in some cases, if you do not agree to the way we collect, use, process or store your Personal Data, it may not be possible for us to continue providing you access to our app or to provide you with our services and as a result your account will be suspended and/or closed.

RIGHTS

EXPLANATION

Access – You have the right to get access to the Personal Data including the records of any and all telephone conversations, email and/or text message correspondence, between you and the Company, held by the Company

If you would like a copy of your Personal Data held by the Company, please contact us at dpo@rizeapp.com.

Rectification – You have a right to rectification of inaccurate Personal Data and to update incomplete Personal Data.

In case you believe that any of the Personal Data held by the Company is inaccurate, you are entitled to request to restrict the processing of that Personal Data and rectify the inaccuracies. Please note that if you request us to restrict processing your Personal Data we may have to suspend the operation of your account and/or the services and/or products provided.

Erasure – You have a right to request to delete your Personal Data.

You may request to delete your Personal Data in case you believe that:

  • the Company no longer needs to process your Personal Data for the purposes for which it was provided;

  • the Company requested your consent to process your Personal Data but you withdraw your consent;

  • the Company is not using your Personal Data in a lawful manner. Please note that if you request us to restrict processing your Personal Data we may have to suspend the operation of your account and/or the services and/or products.

Restriction – You have a right to request us to restrict the processing of your Personal Data.

You may request us to restrict processing your Personal Data in case you believe that:

  • any of your Personal Data held by the Company is inaccurate;

  • the Company no longer needs to process your Personal Data for the purposes for which it was provided, but you require such Data to establish, exercise or defend legal proceedings;

  • the Company is not using your Data in a lawful manner. Please note that if you request us to restrict processing your Personal Data we may have to suspend the operation of your account and/or the services and/or products provided.

Portability – You have a right to data portability.

Where the Company asks for your permission in order to process your Personal Data or where you have provided us with Data for the purposes of entering into a contract with us, you have a right to receive the Personal Data you provided to us in a portable format. Where it is feasible, you may also request us to provide it directly to third parties. However, in such case the Company shall not be responsible for any such third parties’ use of your Personal Data, which will be governed by their agreement with you and any privacy statement they provide to you.

Objection – You have a right to object to the processing of your Personal Data.

You have a right to object to us processing your Personal Data on the basis of the legitimate interest– unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests, or where we need to process your Personal Data to investigate and protect us or others from legal proceedings.

Withdraw consent – You have a right to withdraw your consent

In case in which the Company relies on your permission to process your Personal Data, you have a right to withdraw your consent at any time by sending a written request at dpo@rizeapp.com. The Company is always making it clear where a consent is required in order to process your Personal Data.

Raise a complaint – You have a right to raise a complaint with the Data Protection Commissioner’s Office

If you wish to make a complaint, you can contact our Data Protection Officer at dpo@rizeapp.com who will investigate the matter .

Not be subject to automated decision-making processing (including profiling) – You have the right not to be subject to automated decision making.

Even though you have the right not to be subject to a decision, based solely on automated processing of Personal Data the Company takes an automated decision by processing your Personal Data as described in this Policy in the following cases:

  • Obtaining your IP address;

  • Scoring your assessment test;

  • Verifying the authenticity and validity of identification documents including but not limited to passport, identity card, driver’s license, using credit reference and fraud prevention.



You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.